Home > Remedy License Management > FAQ
Your email address as well as other information about you and your company will be kept protected from abuse.
You can choose to have all submitted data removed from our system at any time.
Access to the information you submit will be controlled by you and your company.
All information sent to and from RRR|Online using your browser will be encrypted using SSL to ensure privacy.
We at RRR AB will monitor the applications at RRR|Online to make sure that all services are functioning properly.
We log all access to the system by storing email address, script name of url and timestamp. This information will only be used for overall statistical purposes and to track errors or abuse of RRR|Online.
Please send any questions or comments about our privacy policy to support@rrr.se.
Yes, BMC are OK with doing a license exchange in a Remedy system, as long as the ratio 2.5 fixed for every 1 floating is used. This means that you can reduce the number of fixed licenses by 5 and increase the number of floating licenses by 2, or reduce by 2 floating and increase by 5 fixed.
This can be done by simply changing the number of available licenses in the license form, but the BMC re-seller should be notified of the change, so that the next support agreement will reflect the correct number of licenses.