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Can licenses be exchanged?

Yes, BMC are OK with doing a license exchange in a Remedy system, as long as the ratio 2.5 fixed for every 1 floating is used. This means that you can reduce the number of fixed licenses by 5 and increase the number of floating licenses by 2, or reduce by 2 floating and increase by 5 fixed.

This can be done by simply changing the number of available licenses in the license form, but the BMC re-seller should be notified of the change, so that the next support agreement will reflect the correct number of licenses.