Your email address as well as other information about you and your company will be kept protected from abuse.
You can choose to have all submitted data removed from our system at any time.
Access to the information you submit will be controlled by you and your company.
All information sent to and from RRR|Online using your browser will be encrypted using SSL to ensure privacy.
We at RRR AB will monitor the applications at RRR|Online to make sure that all services are functioning properly.
We log all access to the system by storing email address, script name of url and timestamp. This information will only be used for overall statistical purposes and to track errors or abuse of RRR|Online.
BMC Remedy License ComplianceThis utility covers two areas where we have seen mistakes and inconsistencies that in effect breaches the End User License Agreement with BMC.
We do not in any way replace the license audits made by BMC, but make it easier for you to find and correct certain areas where mistakes are often made.
Inconsistency ReportThis part of the utility will point out license assignment inconsistencies between what you see and what BMC audits.
The interfaces where you review and assign licenses to users are the People forms, but the place BMC and the system looks for license assignments is the User form.
Bought vs AssignedBMC Remedy Action Request System and ITSM licenses are bought in various bundles, and you need to map these bundles to what you apply to your system.
This tool will help you with this mapping, and also check that you have followed the rules when assigning licenses to your users.
For example if you buy a Fixed/Named Service Desk bundle, you are not allowed to give the resulting Incident license to one user, and the Problem license to another user.