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BMC Remedy AR System Message Number
ARERR 478 This 6.3 Unicode database is not yet ready for upgrade. Please contact Customer Service for details on how to prepare your database before attempting an upgrade to a 7.0 Unicode database.
Details When upgrading an AR System 6.3 Unicode server to an AR System 7.0 or later Unicode server, you must first run a utility that prepares the database for this upgrade. If the utility has not been run, the installer generates this error.