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BMC Remedy AR System Message Number
ARERR 338 Duplicate Entry ID ''found'', and the current setting is ''Do Not Create New''.
Details

You are merging requests into a form from another source. You specified a request ID in the merge operation that conflicts with an existing ID in the system. You did not specify to create another ID in case of conflict; therefore, the merge operation failed.

To merge the new request, specify the option to create IDs, or delete the existing request before merging the new one.