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Inconsistency Report

When BMC performs a license audit, they look at the data in the User form, but when you administer users in ITSM you look at the ITSM forms (CTM:People and CTM:People Permission Groups).

This report shows discrepancies between data in the User form and data in the People forms which should be corrected by manually updating the User record to comply with the EULA (End User License Agreement).

To make the forms align, you must update the User forms 'License Type' field for AR User licenses, and the 'Application' field for BMC-application licenses.

The below table makes it easy, as it only shows the data that you need to change.

The table can be downloaded to Excel, or you can get an ARX file that can be imported into the User form. Note that the the ARX file only update users, and add/delete actions must be applied manually.

Login Name Data in User Form Data in ITSM/People Forms Action Required on User Form Record
bamy09AR User FixedDelete
BMC:Asset Mgmt User Fixed
BMC:Change Mgmt User Floating
BMC:Financial Mgmt User Fixed
BMC:Incident Mgmt User Floating
BMC:Problem Mgmt User Floating
BMC:Service Level Mgmt User Fixed
bohu48BMC:Change Mgmt User FloatingUpdate
cizu29BMC:Change Mgmt User FloatingUpdate
BMC:Incident Mgmt User Floating
BMC:Problem Mgmt User Floating
doqu18AR User FloatingDelete
fevy48AR User FixedDelete
gejy87BMC:Change Mgmt User FloatingUpdate
gelo81AR User FixedDelete
hise96AR User FixedDelete
hymi13AR User ReadDelete
jipu82AR User FixedDelete
jiqa78AR User ReadAdd
keva69BMC:Incident Mgmt User FloatingUpdate
kyny06BMC:Incident Mgmt User FloatingUpdate
legy86AR User ReadAR User FixedUpdate
loxo80AR User ReadAR User FixedUpdate
lyzi74AR User ReadDelete
pozy31BMC:Change Mgmt User FloatingUpdate
BMC:Incident Mgmt User Floating
BMC:Problem Mgmt User Floating
pywe48AR User FixedDelete
qyge26AR User FixedDelete
rece84BMC:Change Mgmt User FloatingUpdate
BMC:Incident Mgmt User Floating
BMC:Problem Mgmt User Floating
suha63AR User FloatingDelete
vadi06BMC:Incident Mgmt User FloatingUpdate
BMC:Problem Mgmt User Floating
wiha85AR User FloatingAR User ReadUpdate
wihe02AR User FloatingAR User ReadUpdate
zela99AR User FixedDelete
zuvy20AR User ReadAR User FloatingUpdate
BMC:Asset Mgmt User Floating
BMC:Incident Mgmt User Floating