Products from RRR Scandinavia
RRR|License - Not enough Remedy licenses? Save money by optimizing.
RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.

RRR|ITSM 7.6.04 Documented

What is this?

This is a collection of documents and reference material created from the Suite Stack Installer, designed to assist in understanding, troubleshooting and restoration of your ITSM system.

Did you destroy, change or lose somthing? You might redeem the missing parts from here, be it definitions or data.

Most of it is built on the Suite Stack Installer for Windows.

Please drop me an email if you are missing something or have any other feedback you wish to share.

        Enjoy - Misi (

ARInside documentation of a compete ITSM installation

This is the flagship of this set of documents, where you can check every piece of workflow in a clean system, to better understand how it works and what is related.

You can build the exact same thing off of your own system using the open source utility ARInside originally built by Stefan Nerlich

ARInside documentation of ITSM

Default configuration of Suite Stack Installer

Have I changed any config settings, why not compare it to the default configs ar.cfg or armonitor.cfg?

I typically backup my ar.cfg/conf to allow me a comparison at a later time.
Especially if I have installed something, or upgraded.
Or maybe to make sure that your dev/test/prod environments are in sync.
The RRR|ConfDiff tool might come in handy.

Installing the Suite Stack Installer on a Windows7 Virtual Machine

The SSI Quick Start says most of it, but I still had a few issues when doing the install. And I wanted to make as slim a system as possible to fit in a Virtual Machine on my PC.

... under construction ...

Data from a clean Suite Stack Installer

This section contains ARX File Data from all Regular Forms that actually contained anything after the installation. The original core config.
Access the ITSM ARX files or the data in HTML format.

Object definitions and workflow of a clean Suite Stack Installer

If fore some reason you have lost or destroyed a specific workflow object, you can retrieve the original ITSM Definition File.

Full Text Search of the ARInside ITSM documentation

Alias search

If you dont know the actual form name, because of the sometime confusing alias functionality used by BMC, RRR|Alias will help you get it sourted.

Error message search

You will find all ITSM error messages, including the ones found in filter message actions in ARE|RRR.

ITMS Form License Requirements

Here is a dump of the license requirements on a form by form basis for the various applications RRR|ITSM Form License Requirements.